Discover the Magic of Madrid

Free Cancellation

Cancel up to 24 hours before your tour starts for a full refund. This gives you flexibility to adjust your travel plans.

Late Cancellation

Cancellations within 24 hours of tour start time will be charged 50% of the tour price. This policy helps us manage our resources and commitments to guides.

No-Show Policy

Guests who fail to appear for their scheduled tour without prior notice will be charged the full tour price.

Weather Cancellations

If we cancel a tour due to extreme weather conditions, you will receive a full refund or the option to reschedule at no additional cost.

Group Bookings

Special cancellation terms may apply to group bookings of 10+ people. Please contact us for details.

How to Cancel

Contact us by phone (+34 915 23 67 89) or email (info@madriddiscovery.com) to cancel your booking. Written confirmation will be provided.

Health and Fitness Requirements

Please inform us of any medical conditions or mobility restrictions before booking. Most tours involve walking on uneven surfaces and may not be suitable for all fitness levels.

Age Restrictions

Children under 18 must be accompanied by an adult. Some tours have minimum age requirements for safety reasons. Cooking classes require participants to be at least 12 years old.

Equipment and Safety Gear

For bike tours, helmets are provided and mandatory. We provide high-quality, regularly maintained bicycles suitable for urban cycling.

Food Allergies and Dietary Restrictions

Please inform us of any allergies or dietary restrictions when booking. We can accommodate most dietary needs with advance notice.

Emergency Procedures

All our guides are trained in first aid. Emergency contact information is collected at the start of each tour. We maintain direct communication with local emergency services.

Insurance Coverage

Valencia Discovery Tours carries comprehensive public liability insurance. We recommend travelers have their own travel insurance for personal belongings and medical coverage.

COVID-19 Safety Measures

We follow all local health guidelines and maintain small group sizes to ensure social distancing when required.

What are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us improve your browsing experience and provide personalized content.

Types of Cookies We Use

Managing Cookies

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect website functionality.

Third-Party Cookies

We may use third-party services like Google Analytics and social media plugins that set their own cookies. Please refer to their privacy policies for more information.

Contact Us

If you have questions about our cookie policy, contact us at info@madriddiscovery.com

1. Booking and Payment

Tours must be booked and paid for in advance. Full payment is required to secure your reservation. We accept major credit cards and PayPal.

2. Cancellation Policy

Free cancellation up to 24 hours before the tour start time. Cancellations within 24 hours are subject to 50% charge. No-shows are non-refundable.

3. Weather Policy

Tours operate rain or shine. In case of extreme weather conditions, we reserve the right to cancel or modify tours for safety reasons.

4. Safety and Liability

Participants join tours at their own risk. Valencia Discovery Tours carries comprehensive insurance but is not liable for personal injury or loss of personal property.

5. Age Restrictions

Some tours have minimum age requirements. Children under 18 must be accompanied by an adult.

Data Collection

We collect personal information necessary to provide our services, including name, email, phone number, and payment information.

Use of Information

Your information is used to process bookings, communicate tour details, and improve our services. We never sell your data to third parties.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Cookies

Our website uses cookies to enhance user experience and analyze website traffic. You can control cookie settings in your browser.

Your Rights

You have the right to access, update, or delete your personal information. Contact us at info@madriddiscovery.com for any data-related requests.